Policies
Returns and refunds
Draft for review
Written for a capability mock. Not reviewed by counsel, not published, and the values marked draft are business decisions that have not been made.
Where things stand
Soft Edge is a prototype shop. There is no fulfillment operation and no live offer. The prices shown are working targets used for design, not amounts you can pay.
What follows is the shape a returns policy would take once the product and fulfillment are real.
The intended promise
Draft: if the ribbon does not feel the way you hoped, tell us within 30 days and we refund it. Sets are small and post flat, so we would not ask for the ribbon back unless something was wrong with it.
That is deliberate. A sample this size costs less to replace than to process a return, and a person who cannot tell whether they like the texture until they hold it should not be punished for finding out.
If something arrives wrong
A set that arrives cut short, frayed, sealed badly, or in the wrong colour gets replaced or refunded at no cost, including postage. Tell us within 30 days; a photograph helps but is not required.
What would not be refundable
Draft: custom cuts outside the standard 6, 12, 18, and 24 inch lengths, once we begin offering them.
How a refund would work
- Email us with the order number and a sentence about what went wrong.
- We confirm and issue the refund to the original payment method.
- Draft: refunds appear within 10 business days, depending on your bank.
On this demonstration shop
Not applicable. No payment can be taken, so no refund can be owed.